It happened. You arrive and you find your home or office is flooded and has suffered water damage. The list of potential causes reads like a Letterman comedy list but this is no joke. Regardless if the water damage was caused by a broken pipe, a flood, a hurricane, a faucet left running, or if the fire department shot a tonne of water through the building in order to extinguish a fire, it happened and it needs to be fixed.
The first emotion many people have is panic and a overwhelming sense of loss. This is an understandable and justifiable reaction as despite overall shock at witnessing the water damage, the most fearful aspect for many people comes when they call their insurance company to start their claim. You wonder who can help, how long it will take, and how much will the restoration effort cost. Your insurance adjustor assures you that everything will be alright and they are dispatching their restoration team to fix your home. The reassurance sounds good but what is the value of this service?
The first thing you need to know is that the insurance adjustor works for the insurance company and their job is to save the insurance company as much money as possible by manipulating every sneaky trap and technique they are trained to use and can imagine to find a way to reduce or deny your claim. Knowing this, you must also realize that the restoration company your insurance adjustor dispatches is the restoration company preferred by the adjustor for reasons of saving the insurance company money not for reasons of job quality or customer satisfaction. For you see, rather than having your best interests at heart, the restoration company your adjustor prefers and dispatches, has the interests of the insurance adjustor in mind. So then when this insurance adjustor preferred restoration company arrives, they are the eyes and ears of the adjustor and they have a laundry list of exclusions they are seeking to match your claim to in order to reduce or deny your claim. They know and now YOU know that any work this insurance adjustor preferred restoration company completes will be at the lowest possible profit margin so this “restoration” company will, like their insurance company masters, cut every corner and use the least expensive equipment and materials possible to pacify your emotions and claim. Many times, however, this pacification is truly only a thinly masked surface repair and the work fails across the board when an independent industry expert reviews and evaluates the completed work.
Here is a secret the insurance adjustor does NOT want you to know… you have a CHOICE!
You have the right to choose your restoration company. You have the right to competent and professional service. You have the right to have your home, office, or asset professionally restored to its preloss condition by a company who holds YOUR BEST INTEREST at heart. You have the right to choose an Independent Restoration Company.
An Independent Restoration Company is in business to serve the customer. The Independent Restoration Company gets it business and stays in business through ongoing professional industry education and certification; rapid, quality work; and fully satisfied customers. In most cases, the trained professionals who operate an Independent Restoration Company will make every effort to do everything possible to make this challenging time as pleasant as possible by using the same top quality equipment and materials you would use, and you expect to be used, if you were doing the service yourself. The true industry professionals found at your local Independent Restoration Company are Consumer Advocates who are not satisfied until your home, office, or asset is dried and restored to Industry Standards. In many cases the Independent Restoration Company can bill your insurance company directly so there are no headaches for you. With all of the benefits outlined herein, it is clear that the best benefit of using an Independent Restoration Company to Fix your Water Damaged Asset is the piece of mind you get when you make the call to hire one.
Hopefully you never have to use the information provided herein but should the need ever arise, you now know you have a choice in who handles your restoration and why your choice should be to use an Independent Restoration Company.